Job Details

Job Type

Full-time

Description

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!

The Job

As a Reservations Agent, your friendly, energetic and professional personality will be the voice of the pre arrival experience. In this position, you know all the details of the entire hotel, amenities and services. You will assist our Guests with class and style as they plan and book their dream stay.

The Offer*

In return we offer our new Reservations Agent:

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts Room Rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage

*Rules and restrictions apply to all employee benefits and perks

Requirements

To be successful as our new Reservations Agent you:

Essential

• Are eager to learn and take pride in your work.
• Seek to work in a beautiful hotel where you constantly meet new people.
• Are reliable, have a flexible mind-set and like to smile.
• High School diploma or equivalent.
• Customer service related experience.
• Experience with computers/aptitude for computer knowledge.
• Aptitude for sales knowledge.
• Ability to be punctual.
• Ability to provide clear, pleasant and courteous phone conversation with proper use of grammar, tone and pronunciation.
• Ability to provide clear, pleasant and courteous written communication with proper use of grammar.

Desirable:

1. Ability to be organized, maintain concentration, think clearly and follow through on all assignments.
2. Ability to ascertain guest's needs and comply in such a way to exceed guest's expectations.
3. Ability to promote a warm and welcoming rapport with all telephone callers.
4. Ability to learn and apply specific sales training techniques.
5. Ability to focus on attention to details.
6. Ability to prioritize and handle multiple tasks.
7. Ability to work in a team environment and interact well with others.
8. Ability to work a flexible schedule.
9. Develop ability through training to obtain set goals for sales conversion and proficiency in all reservations duties.

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

Live and work in a beautiful place with endless opportunities for world class recreation. Apply today!

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.