Job Details

QA Analyst

Department: IT Dev

Employment Type: Full Time

Location: Headquarters

Description

Key Responsibilities

• Review and analyze system specifications
• Collaborate with Business Unit and Developers to develop effective strategies and test plans
• Execute test cases and analyze results
• Create logs to document testing phases and defects
• Documenting how features work.
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Reviewing and analyzing system specifications
• Executing test scripts and reviewing results
• Reporting and documenting technical issues
• Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and/or email
• Proactively assume responsibilities for technical tickets that come in via phone or email from our customers.
• Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution.
• Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated.
• Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing.
• Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved.
• Follow customer service procedures for all operations including, but not limited to, user account management functions
• Understands and complies with all company Privacy and Security standards
• Light data entry
• Other duties as assigned

Skills, Knowledge and Expertise

• Proven experience as a QA tester or similar role
• Ability to document and troubleshoot errors
• Excellent communication skills both verbally and written
• Attention to detail
• Analytical mind and problem-solving aptitude
• Customer service minded and detail oriented
• Excellent troubleshooting and problem solving skills
• Ability to communicate instructions in a clear and concise manner
• Comfortable multitasking in fast paced environment
• Able to work independently as well as part of a dynamic team

• 3+ years of Technical Support experience
• Strong communication and listening skills
• Strong analytical skills
• Knowledge of health care, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, ICD-10 preferred
• Knowledge of databases and Microsoft SQL Management Studio or equivalent
• Strong computer skills
• Detail oriented
• WCAG Compliance Testing a plus

• QA testing: 1 year (Required)

Benefits

• Medical, Dental & Vision insurance
• 401(k) retirement savings with employer match vesting immediately
• Vacation and sick paid time off
• 7 paid holidays & 2 floating holidays
• Paid maternity/paternity leave
• Disability & Life insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Free on-site fitness center
• Professional and career development initiatives
• Remote work eligible

• Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload.