Job Details

About the Role:

We are seeking a highly experienced ServiceNow Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the ServiceNow platform. You will provide hands-on technical leadership across multiple functionalareas including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, driving strategic platform decisions in support of a large federal program.

Key Responsibilities:

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical SME on platform capabilities including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Security Operations (SecOps)
  • Strategic Portfolio Management (SPM)
  • Integrated Risk Management (IRM)
  • HR Service Delivery (HRSD)
  • App EngineandAutomation Engine
  • CMDB and CSDM
• Design integrations usingIntegration Hub, REST APIs, and custom spokes.
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
• Oversee technical design documentation, architecture diagrams, and configuration standards.
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.

Qualifications:

• 7+ years of hands-on ServiceNow experience, including 4+ years in an architect-level role.
• BS/BA in related field (Business Management, Computer Science, or Software Engineering)
• ServiceNow Certified Technical Architect (CTA)
• Experience maintaining, enhancing, and creating workflows, functions and configurations within the ServiceNow environment.
• Experience in establishing technical governance processes.
• Experience in evaluating strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
• Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives.
• Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage ServiceNow functionality.
• Experience creating Architectural Blueprints for Federal agencies.
• Experience leading ServiceNow version upgrades
• Deep technical expertise across the ServiceNow ecosystem with a strong understanding of platform architecture.
• Proven experience delivering complex solutions in afederal environment.
• Experience designing and implementingApp Engine Studio,Flow Designer,Integration Hub, andPredictive Intelligence.
• Strong knowledge ofCMDB andCSDM.
• Familiarity withDevOps, Agile delivery, and CI/CD integration with ServiceNow.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, SecOps, IRM)
• ITIL v4 Foundation
• PMP

Additional Requirements:

• Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)
• Must be able to obtain and maintain clearance

Clearance Preferences:

• Active CFPB Public Trust
• Active Federal Public Trust from a Federal Agency