Job Details

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Public Safety Communications Operator I
Joplin Police Department - Emergency Communications
Do you enjoy working in a fast-paced environment? A career in Emergency Communications may be just what you are looking for! Emergency Communications professionals are a critical and dedicated part of our Public Safety mission. Apply today for a position in a supportive atmosphere where you will be challenged, learn new technology, and apply your skills to make a difference in your community!
Every minute. Every day. Always there.
Requires successful post-offer completion of a background investigation, physical exam, and drug test (including marijuana/THC) as a condition of employment with the City of Joplin. Candidate MUST HAVE a valid driver's license.
Public Safety Communication testing is a requirement for this position.
We are hiring multiple candidates for this position!
Primary Purpose
Answers emergency calls and non-emergency call requests from citizens or agencies, operates two-way radios to answer questions, dispatches appropriate law enforcement, fire, and/or emergency medical staff; researches and verifies information for public safety staff. Researches, enters, and disseminates information from multiple databases adopted by the Joplin ECC to appropriate emergency and non-emergency personnel.
Minimum Qualifications
Education: High school diploma or GED equivalent required.
Experience: No specific experience is required, but prefer prior experience in public safety communications or high-volume telephone customer service environments requiring data entry.
Licenses and Certifications: A valid state issued driver's license is required. Must obtain certification for Missouri Uniform License Examination System (MULES), Emergency Medical Dispatch (EMD) and CPR and First Aid prior to completion of the probationary period.
Schedule
Currently hiring for:
* 6 PM - 6 AM shift
* 6 AM - 6 PM shift
Must be able to work 12-hour shifts, including weekends and holidays.
Salary & Benefits
Starting at $17.539 per hour, depending on experience.
The City provides health insurance for employees and their immediate family members. The City pays 100% of the premium for the employees and a portion of the premium for family coverage.
Additional Benefits include:
* 2 weeks of vacation accrual per year.
* Health insurance premium paid by the City for employee-only coverage
* 10 paid holidays per year + 3 paid "floating holidays" per year
* Free life insurance to the employee, with supplemental options.
* Dental insurance starting at $9.02/month with fully covered preventive services.
* Vision insurance starting at $1.44/month.
* Education Assistance, longevity pay, Care Leave and sick leave buy-back programs.
* Missouri LAGERS Retirement - employees do not pay into it; employee is fully vested after only 5 years of employment.
* Access to 457 retirement plans with several benefits over traditional 401k plans.
* Free library cards & gym access, fun employee events, and more!
Floating holiday accruals depend on employee's start date.
Job Duties
1.Answers emergency 911 phone calls; evaluates the call to determine response needed; dispatches appropriate law enforcement/fire/emergency assistance staff; records information required to document time and nature of the call and action taken.
2.Conducts computer search through local, State and national databases; provides information to the requesting officers or other public safety staff.
3.Operates teletype or FAX machine to send/request information needed by a variety of law enforcement agency/organization staff.
4.Operates two-way radios to provide information to requesting Fire Department staff or law enforcement officers and agencies to inform officers and other staff of the nature and location of calls; operates a computer terminal to enter/request law enforcement information and data; logs calls to provide a record of daily activities.
5.Answers routine phone calls on regular phone lines to respond to questions requiring general information about the Police and/or Fire Departments and the City of Joplin.
6.Enters service calls into the Computer Aided Dispatch (CAD) system, Emergency Medical Dispatch (EMD) system, RapidSOS, GEM, Records Management System (RMS), InCode, Missouri Uniform Law Enforcement System (MULES), 3SI Security System, PageGate, and other computer systems as adopted.
7.Contributes effectively to the Police Department, communicates effectively with co-workers, both within the department as well as outside the department. Maintains satisfactory attendance to ensure duties are performed without negatively impacting co-workers or delivery of service to the public.
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Special Requirements
Must be able to work 12-hour shifts, including weekends, nights, and holidays.