Job Details

Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements. Interview, hire, and train associates on Home Delivery processes and systems. Motivate and manage associates daily, creating and promoting daily schedules. Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences. Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences. Utilize Warehouse Management System (WMS) for inventory reconciliation and audits. Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes. Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence. Demonstrate effective problem-solving, change leadership, and team orientation ski...Supervisor, Operations, Supply Chain, Leadership, Delivery, Manufacturing, Retail